FAQ
Can I modify or cancel my order once it's placed?
If you detect an error in your shipping address or order attributes, please contact us immediately at hello@belabera.com as a matter of urgency. While we cannot guarantee modifications once processing and preparation begin, we will do our absolute best to help you before the package is dispatched.
What payment methods do you accept?
In compliance with transparency regulations, we accept Credit and Debit Cards (Visa, Mastercard, American Express), Accelerated Digital Wallets (Shop Pay, Apple Pay, Google Pay), PayPal, and Multibanco references (available for Portuguese banking arrangements).
Where do you ship?
We ship to Mainland Portugal, Madeira, Azores, Spain (including Balearic and Canary Islands), the European Union, the United Kingdom, and Switzerland. For full details please visit our Shipping & Returns Page.
What are your delivery times?
As a general rule, orders placed before 3:00 PM (WET) are processed and prepared on the same business day. All standard delivery windows and express options vary depending on your specific region. For full details please visit our Shipping & Returns Page.
How much does shipping cost?
Shipping fees are calculated dynamically at the checkout screen based on the physical weight of the apparel parcel and the delivery destination. You can check our standard tiered shipping rates directly on our Shipping & Returns page.
Will I have to pay international customs or import taxes?
Shipments outside the European Union (such as the UK or Switzerland) may be subject to local import customs duties and taxes upon arrival, which are the sole responsibility of the customer. For more details on customs and rejected deliveries, please consult our Shipping & Returns page.
Can I track the status of my order?
Yes, absolutely. Once your package leaves our facility, it generates an automated shipping confirmation email complete with your carrier tracking link so you can follow its journey easily.
What happens if I am not available to receive my package?
Our shipping carriers will make up to two delivery attempts at the specific address provided during checkout. For more details on failed attempts, please visit our Shipping & Returns page.
How long do I have to return an item and what are the conditions?
In accordance with legal regulations, you have a maximum period of 14 days counted strictly from the official date of delivery to return your purchase. Items must be completely unworn, unwashed, unaltered, in perfect pristine condition, and must retain all original retail hangtags, security labels, and protective original packaging.
How do I process a return?
All standard returns must be registered step-by-step through our online account portal. To read the full instructions on how to package your items and drop off your package, please review the guide on our Shipping & Returns page.
Do I have to pay for my return?
Yes. We apply a fixed flat return fee that varies by region, which will be automatically deducted from your final refund amount when the return is processed. Original shipping costs are non-refundable. You can consult the exact flat fee for your country on our Shipping & Return page
Can I exchange my item for a different size or product?
Because we consciously work with limited drops and deadstock fabrics, our apparel items exist in highly exclusive quantities and we cannot guarantee size or product exchanges. All exchanges must be processed as a standard return for a refund, and the alternative item must be ordered separately online.
Where is Bela Bera produced?
Designed and produced in Portugal, our collections are manufactured in limited quantities using deadstock fabrics sourced from Portuguese suppliers. We work closely with local partners to create clothes with intention, character, and quality.
How should I care for my items?
To extend the lifecycle of your unique pieces, we recommend following the specific wash and care instructions printed on the inner composition label of each garment. Additionally, on each individual product page you can also check the recommended proper care guidelines for that specific piece.
Is there a physical place where I can find Bela Bera pieces?
Bela Bera operates exclusively online at www.belabera.com, allowing us to maintain a direct relationship with our community and offer exclusive curated drops. Follow us on Instagram or subscribe to our newsletter to stay informed about potential future pop-ups or physical showroom events!
How can I get in touch?
Whether you need help with a size, have a question about your order, or just want to say hi, we are always here to listen. Drop us a line using our website's contact form or email us directly at hello@belabera.com. Our team is around Monday to Friday, from 10 am to 6 pm, and we promise to get back to you shortly!