1. Object, Corporate Identification & Commercial Restrictions

1.1. These Terms & Conditions regulate the terms and operating rules governing the Online Store of Bela Bera, located at the internet address [www.belabera.com](https://www.belabera.com), managed and owned by Girafas Ousadas, Lda., with headquarters at Calçada Engenheiro Miguel Pais, Nº 11, 2º, 1200-172 Lisboa, Portugal, registered under the unique corporate tax and legal entity identification number (NIF) PT519328507.

1.2. The purchase of any product from the Bela Bera Online Store implies the full and unreserved acceptance of these Terms & Conditions.

1.3. Re-Sale and Distribution Restriction: This online shopping channel is strictly restricted to end-consumers or the final recipients of our products. Any professional commercial activity involving the re-sale, commercial agency, or unauthorized distribution of Bela Bera products is strictly prohibited.

2. Product Availability & Refusal to Process Orders

2.1. Bela Bera is an e-commerce platform dedicated exclusively to retail fashion, apparel, and accessories. Bela Bera reserves the right to modify at any time, and without prior notice, its commercial offers, product catalog, pricing, promotions, and services.

2.2. All orders are subject to product availability. In the event of supply difficulties or if a specific fashion item is out of stock, we reserve the right to inform you about substitute products of equal or higher quality which you may order. If you do not wish to purchase those substitute items, we will fully refund any prepaid amount.

 2.3. We reserve the right to remove any product from this website at any time, as well as to remove or modify any material, graphics, or content.

2.4. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse to process an order even after we have sent you an Order Confirmation. We reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for removing any product from this website, for modifying website materials, or for refusing to process an order after the automated Order Confirmation has been dispatched.

3. Pricing, Payments & Erroneous Quotes

3.1. Base prices are natively calculated in Euros (€). Under Portuguese and European Union consumer protection laws, published prices include applicable Value Added Tax (IVA / VAT) at the current legal rate, where applicable. For international visitors browsing from non-Eurozone territories (such as the United Kingdom and Switzerland), prices will be dynamically displayed and processed in the visitor's local currency, converted automatically via Shopify. International shipments outside the EU may be subject to local import customs duties and taxes, which are the sole responsibility of the customer.

3.2. Price updates may happen at any time, but changes will not affect orders for which a Shipping Confirmation has already been sent.

3.3. Pricing Errors: The price of each product will be as quoted on our website, except in cases of obvious error. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed as cancelled and you will receive a full refund.

3.4. We are under no obligation to supply you with any product at an incorrect lower price (even after sending a Shipping Confirmation) if the pricing error is obvious and unequivocal and could have been reasonably recognized by you as an incorrect price.

4. Ordering Process & Payment Methods

4.1. Orders are processed securely through Shopify. After finalizing an order, the customer will receive an automated confirmation email outlining order specifications, delivery addresses, product details, and invoicing. Customers are responsible for reviewing these details immediately.

4.2. In compliance with consumer transparency regulations, the accepted payment channels on [www.belabera.com](https://www.belabera.com) are explicitly stated before purchase. We accept Credit/Debit Cards (Visa, Mastercard, American Express), Accelerated Digital Wallets (Shop Pay, Apple Pay, Google Pay), PayPal, and Multibanco references.

4.3. Orders are only scheduled for fulfillment once payment verification is successfully completed. Unpaid orders will be automatically cancelled after 48 hours.

5. Shipments, Deliveries & Passing of Risk

5.1. Shipping fees are calculated dynamically at checkout based on weight and destination.

5.2. Estimated Delivery Windows: The following delivery windows apply only after payment confirmation and internal processing:

• Mainland Portugal & Spain (excl. Islands): 24 to 48 hours.
• Madeira, Azores, Balearic & Canary Islands: 2 to 5 business days.
• European Union (EU): 1 to 5 business days, depending on selected service (Express vs. Standard).
• United Kingdom & Switzerland: 3 to 5 business days.

5.3. Passing of Product Ownership and Risk: You will bear all risks associated with the products (including damage, loss, or theft) from the exact moment of their physical delivery to the designated address. You will acquire full legal ownership of the products only when we receive full payment of all amounts due (including shipping costs), or at the time of delivery if it takes place at a later time.

5.4. Detailed operational instructions, tiered pricing, and specific delivery FAQs are fully outlined in our dedicated Shipping & Returns Page, which complements these Terms.

6. Returns, Exchange, & Right of Withdrawal

6.1. Customers have a legal right of withdrawal allowing them to return purchases within a maximum period of 14 days counted strictly from the official date of delivery.

6.2. To initiate a return or exchange, contact hello@belabera.com. Returns are subject to strict hygiene criteria: the garment must be completely unworn, unwashed, unaltered, in perfect pristine condition, and must retain all original retail hangtags, security labels, and protective original packaging.

 6.3. Detailed operational instructions, step-by-step return mechanisms, and applicable return shipping costs are fully outlined in our dedicated Shipping & Returns Page, which complements these Terms.

7. Applicable Law & Consumer Dispute Resolution

7.1. All transactions on this website are governed by the laws of Portugal. Any disputes will be submitted to the competent Portuguese courts.

7.2. In the event of an unresolved consumer dispute, consumers may access an authorized Alternative Dispute Resolution (ADR) body:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
• Address: Rua dos Douradores, nº 112 - 2º, 1100-207 Lisboa, Portugal
• Website: www.centroarbitragemlisboa.pt 7.3. Complaints Book: Bela Bera is registered with the official Portuguese Digital Complaints Book. Formal complaints can be submitted via: www.livrodereclamacoes.pt.